Legal

Privacy Policy

Last updated: May 15, 2026

Overview

Taiwan Verify is an SMS verification service operated by Taiwan Telecom, Inc. This Privacy Policy explains how we collect, use, store, and protect information when developers, website operators, and end users interact with our service.

Information We Collect

We may collect account registration details, website names, website URLs, email addresses, password hashes, API key metadata, notifyURL endpoints, registration IP addresses, user agent strings, API request logs, phone numbers submitted for verification, generated verification codes, receiving numbers assigned by our routing system, inbound SMS sender and receiver metadata, SMS message content needed to match verification codes, provider webhook payloads, callback delivery results, and operational logs.

How We Use Information

We use collected information to provide SMS verification, route verification requests to appropriate receiving numbers, match inbound SMS messages to pending requests, deliver notifyURL callbacks, secure accounts and API access, prevent abuse, debug service reliability issues, maintain audit records, and comply with applicable legal obligations.

Phone Numbers and SMS Content

Phone numbers and SMS message content are processed for verification purposes. SMS content is used to extract verification codes and confirm that a message was sent by the expected number to the expected receiving number where receiver metadata is available.

Service Providers

We may use telecommunications providers, SMS gateway providers, hosting providers, database systems, network security providers, and infrastructure vendors to operate the service. These providers process information only as needed to deliver the service and maintain reliability.

Security

We apply administrative, technical, and operational controls designed to protect service data, including access controls, hashed passwords, API key hashing, firewall rules, provider webhook validation, and restricted system credentials. No internet service can be guaranteed to be completely secure.

Retention

We retain account data while an account remains active. Verification records, inbound SMS logs, callback results, and operational logs may be retained for abuse prevention, dispute handling, debugging, billing, compliance, and service integrity. Retention periods may vary based on operational and legal needs.

Your Responsibilities

Customers using Taiwan Verify are responsible for providing appropriate notices to their users, obtaining required consents for SMS verification, protecting API keys, and ensuring that their use of the service complies with applicable laws and telecommunications rules.

Contact

For privacy requests or questions, contact Taiwan Telecom, Inc. through the administrative contact provided to your account representative.